
- Image by Getty Images via Daylife
Most people are familiar with the adage, “You get what you pay for”, meaning that while a plethora of inexpensive goods and services exist – a cheap price tag does not equate to quality. This concept has been kicking around in my craw recently as I’ve noticed some parallels between 21st century SEM and a design revolution beginning 150+ years ago.
William Morris is generally regarded as the father of the Arts & Crafts Movement of the late 1800’s and early 1900’s. As an admirer of Morris, I enjoy reading about the cultural changes and societal shifts borne in response to the automation of the Industrial Revolution. The Arts & Crafts Movement countered the uninspired output of systematic mechanization and placed emphasis on superior craftsmanship, hand-detail, design and quality deliverables.
While automated systems exist for the research, development and management of pay-per-click campaigns – these tools are no substitute for human attention. A robotic system for kicking out bland landing pages may decrease the time and effort involved in launching the pages, but a human eye (and hand on a mouse) is necessary to produce quality results. These tools are just that – tools, which can be used to improve efficiencies and decease time spent on rote tasks, but superior strategy, effort spent in customizing campaigns and human management of the campaigns drives superior results.
Here’s an analogy that I believe is comparable. If I were in the market for a loaf of bread, I have tons of options available to me from mediocre mass-produced loaves like plain old white Wonder Bread to a flavorful, handcrafted, artisanal loaf produced by local master bakers at the Wildflower Bread Company. Sure, I’m going to pay more for the handmade loaf — but the resources and care that went into making that loaf result in superior flavor and a decidedly preferable product.
To that end, some marketers might consider taking the seemingly cheaper path to lead generation by choosing a service or vendor based solely on cost. But will this meet their objectives in the end? A client of mine recently compared the quality of leads generated by Sitewire versus those of a fully automated system. Guess which leads converted better and a higher ticket value.
While I’m no Luddite or naysayer when it comes to technologies or tools that improve efficiency –the fact that search engine marketing is still both an art and a science — I feel as though human management and attention to campaign intricacies produces superior results.
Which do you think Mr. Morris would prefer: a tasteless loaf of Wonder Bread or a fine artisanal loaf from the Wildflower Bread Company? You tell me.
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Josh, it is sad to say, but I see this more and more from search to social. You would think that at least the social media concept has the word ‘social’ in it so you would ‘think’ people would get the connection that human interaction is required for best results.
However, like everything else, it seems people try to save as much time and money as possible with automation and then wonder why they never receive the results they were striving for. It amazes me how much we all hate being treated like a number or a machine and yet how readily we are willing to do it to others in our business.
PS – Love Wildflower – Blueberry Stuffed French Toast is my fav!
Mr. Smith,
Glad to hear that you enjoy our Stuffed French Toast! Thanks for being such a loyal fan. It is always great to know that we have the support of the community.
If you would email your mailing address to us, we would love to send you a Wildflower gift card to put towards your next breakfast.
We look forward to hearing from you.
To Great Food,
Louis
Louis J. Basile, Jr.
Founder
Wildflower Bread Company
http://www.wildflowerbread.com
louis_basile@wildflowerbread.com
Dear Mr. Yeager,
I wanted to take a moment to thank you for including the Wildflower Bread Company in the analogy you made in your blog post. We sincerely appreciate the kind comments you made about our bread, the product we are so proud to create and serve.
We monitor various social networking sites as well as the blogosphere for reviews and comments of the Wildflower. Through this increased online activity, we are getting more feedback directly from our customers, which allows us to better ourselves as a company. I was pleased to see your blog post which reaffirms the need for an increased human presence in the world of social media.
It would be our great pleasure to provide you with a Wildflower gift card so that you may visit one of our restaurants and pick up that “fine artisanal loaf” you referred to. Please email me at the address provided with your mailing information and we will get this sent out to you.
Please do not hesitate to contact me at any time if there is anything I can do for you. Thank you again for your support of our growing local business!
To Great Food,
Louis
Louis J. Basile, Jr.
Founder
Wildflower Bread Company
http://www.wildflowerbread.com
louis_basile@wildflowerbread.com
Louis — I really appreciate your feedback and your generous offer! I’m pleased as punch to see how actively involved you (and Wildflower) are in the social space. It’s paramount for brands today to engage with their consumer base in the channels & means which they prefer to communciate in. Good show!
Kudos & continued success to Wildflower!
Josh Yeager